Last updated: 01/12/2025

This Privacy Policy explains how Astura Solutions (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you interact with our website, digital tools, AI assistants, products, and services.

We are committed to complying with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your personal information, you consent to the practices outlined in this policy.

1. Information We Collect

We may collect the following categories of personal information:

1.1 Contact Information

• Full name

• Email address

• Phone number

• Postal address

1.2 Demographic Information

• Gender (optional)

• Location

1.3 Service-Related Information

Depending on your interaction with us, this may include information relevant to providing financial, healthcare, or consulting services—examples include:

• Basic financial details (e.g., income range, spending profile)

• Health-related preferences you voluntarily share

• Inquiry details and service requests

• Notes or summaries from conversations with our AI tools or staff

1.4 Technical & Usage Information

When you visit our website or use our AI tools:

• IP address

• Browser type

• Device information

• Pages visited

• Usage logs

• Interaction metadata

1.5 Information Provided to AI Systems

If you interact with an AI assistant or chatbot, we may receive:

• The content of your messages

• Information you choose to share with the system

• Metadata required for processing your request

We do not expect users to submit highly sensitive identifiers such as tax file numbers, passport numbers, or driver licence numbers unless explicitly required and securely handled.

2. How We Use Your Information

We use your personal information for purposes including:

• Responding to enquiries and providing requested services

• Creating service requests, bookings, or assessments

• Improving our website, AI tools, and digital experiences

• Internal reporting, quality assurance, and compliance

• Communicating updates, insights, or service notifications

• Analysing service usage and customer trends

 

We may also use de-identified information for analytics, model improvement, and research.

We do not sell personal information.

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3. Use of AI Systems

Our services may incorporate AI technologies, including large language models, automation platforms, and digital assistants.

When you engage with these systems:

• Your inputs may be processed by third-party AI platforms

• We take steps to minimise unnecessary personal data transmission

• Data may be logged to improve service quality, audit usage, or ensure compliance

• Sensitive information should only be shared when necessary

 

We do not use AI outputs as financial, legal, or medical advice.

Always seek professional advice where appropriate.

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4. How We Store and Protect Your Data

 

Your data may be stored in:

• Encrypted databases

• Secure cloud platforms (Australia or international, depending on the provider)

• CRM systems, automation platforms (e.g., n8n), and secure analytics tools

 

We implement measures to protect your information from loss, misuse, or unauthorised access, including:

• Encryption

• Access controls

• Secure authentication

• Regular audits

• Data minimisation principles

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5. When We Share Your Information

 

We may share your personal information with trusted third parties only when necessary, such as:

• Technology vendors and cloud service providers

• CRM, automation, or workflow tools

• Professional partners assisting in your service delivery

• Regulatory bodies or law enforcement (when required by law)

 

All third parties are required to maintain confidentiality and follow privacy best practices.

We do not sell or rent personal information to marketers.

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6. International Data Transfers

 

Some technology platforms we use may store or process information outside Australia.

Where this occurs, we take steps to ensure compliance with the Australian Privacy Principles (APP 8 – Cross-border disclosures).

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7. Cookies & Tracking

 

Our website may use cookies and similar technologies to:

• Enhance user experience

• Remember preferences

• Measure website performance

• Deliver relevant content

 

You may disable cookies in your browser settings, but some features may not function correctly.

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8. Access, Correction & Your Rights

 

You have rights to:

Access

 

Request a copy of the personal information we hold about you.

Correction

Ask us to update any inaccurate or incomplete information.

Opt-Out

Withdraw consent for marketing communications.

Deletion

Request deletion of personal information where appropriate and legally permissible.

To exercise these rights, contact us at:

info@astura.ai

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9. Retention

 

We retain personal information only for as long as required to:

• Deliver services

• Fulfil legal and regulatory obligations

• Support internal record-keeping and audit purposes

 

After this period, information is securely deleted or anonymised.

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10. Links to Third-Party Websites

 

Our website or AI tools may contain links to external websites or services.

We are not responsible for their privacy practices or content.

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11. Changes to This Policy

 

We may update this Privacy Policy occasionally to reflect:

• Changes in technology

• Regulatory updates

• Business process changes

 

The “Last updated” date will always indicate the latest version.

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12. Contact Us

 

For questions, feedback, or privacy requests, contact us at:

Astura Solutions

Email: info@astura.ai