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Industry · Retail & Consumer

Every shelf, price and promise — optimised in real time.

Retail runs on thin margins and thick data. We turn the data into decisions at the speed the floor demands.

The context

Omnichannel complexity, volatile demand and rising acquisition costs mean yesterday's forecasts and generic experiences no longer pay. We build the intelligence layer across merchandising, marketing, operations and service.

01

Demand Forecasting & Inventory Intelligence

Store/SKU-level ML forecasting, replenishment optimisation, markdown avoidance; explainable drivers so planners trust and adopt.

02

Personalisation & Generative Customer Experience

Recommendation systems plus GenAI content at scale — product copy, campaign variants, localised creative — on-brand and compliance-checked before publish.

03

Agentic Customer Service & Order Operations

Agents resolving WISMO, returns, refunds and order changes end-to-end across OMS / CRM / logistics APIs, with confidence-thresholded human handoff.

04

Pricing & Promotion Optimisation

Elasticity modelling, dynamic and competitive pricing, promo-effectiveness measurement — with governance rails on price fairness.

05

Retail Data Platform & Supply Chain Visibility

Unified commerce data platforms (POS, e-com, loyalty, supply chain), real-time streaming, supplier / logistics visibility and exception alerting.

Proof pattern

CX platform builds, AP / finance automation for consumer businesses, and pricing & quoting automation patterns.